Before ordering, ensure that you are able to receive your orders in one to five business days. If unsure, delay creating your order.
We will provide a tracking number so you can track where your package is and when it will arrive. Family members, officemates, guards, etc. can receive your package on your behalf, as long as your orders are already paid.
Please take note that our partner courier will only attempt to deliver 1-3 times depending on reason of rescheduling. Kindly inform or reply to the rider / courier for rescheduling purposes, or if you cannot receive the package on that day. After 1-3 failed delivery attempts, the courier will automatically send back the package to us. This is the courier’s policy. If package is paid already, we will refund your order but not the delivery fee, just in case, package is not successfully delivered.
Succeeding orders are not fulfilled with previous failed deliveries
We deliver nationwide. Shipping fee is calculated based on its actual, or dimensional weight, whichever is higher. It is also dependent on the delivery location. For Metro Manila orders, orders are delivered in 1-5 business days after ship out. For outside Metro Manila, it may take up to 10 business days after ship out.
If your package hasn’t arrived within the estimated delivery time, please contact us.